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Manager Client Service - Brand Experience

Éclat
3 days ago
Full-time
On-site
Mumbai, Mumbai, India
About Éclat Media Worldwide 

Éclat Media Worldwide is a strategic branding and communications agency dedicated to creating impactful and enduring brands. We partner with emerging businesses and established corporate organizations to deliver integrated branding solutions that enhance brand visibility, strengthen market positioning, and drive sustainable business growth.

As we continue to expand our corporate retainer portfolio, we are seeking an experienced and client-focused Manager – Client Servicing (Brand Experience) to lead key client relationships and drive successful execution of branding initiatives across diverse industries.

Role Overview
The Manager - Client Servicing (Brand Experience) will be responsible for managing and growing corporate retainer accounts while ensuring exceptional client experiences and seamless execution of integrated branding projects. This role requires a strategic
thinker with strong relationship management, project leadership, and brand management capabilities.

The ideal candidate will serve as the primary point of contact for clients, oversee end-to-end project delivery, collaborate with cross-functional teams, and contribute to long-
term account growth and client retention.

Key Responsibilities
Client Relationship Management

● Lead and manage relationships with corporate retainer clients, serving as the primary point of contact.
● Understand client business objectives, brand challenges, and communication goals to provide strategic guidance and solutions.
● Build strong, long-term client partnerships through proactive communication and consultative account management.
● Conduct regular review meetings, status updates, and strategic discussions with clients.

Account & Project Management

● Oversee the execution of 360-degree branding, communication, and brand experience initiatives.
● Manage multiple client accounts simultaneously while ensuring timely delivery and quality execution.
● Coordinate with internal creative, content, digital, and production teams to drive projects from concept to completion.
● Monitor project timelines, budgets, deliverables, and resource allocation to ensure operational efficiency.
● Ensure all brand communications and deliverables adhere to established brand guidelines and quality standards.

Brand Strategy & Planning

● Collaborate with leadership and strategy teams to develop integrated branding solutions for clients.
● Conduct market research, competitor analysis, and industry trend assessments to support strategic recommendations.
● Identify opportunities to strengthen brand positioning and enhance customer engagement.
● Contribute to campaign ideation, brand narratives, and experiential marketing initiatives.

Team Leadership & Collaboration

● Guide and mentor junior client servicing team members on account management best practices.
● Foster effective collaboration between clients and internal stakeholders.
● Ensure smooth communication, workflow management, and issue resolution across departments.
● Support team development by sharing industry knowledge, processes, and client management expertise.

Reporting & Business Growth

● Prepare and present account reviews, campaign reports, performance updates, and strategic recommendations.
● Monitor account health, client satisfaction, and project outcomes.
● Identify opportunities for account expansion, cross-selling, and long-term business growth.
● Support leadership in client retention and new business development initiatives.


Requirements

Education

● Bachelor’s degree in Marketing, Advertising, Mass Communication, Business Administration, Public Relations, or a related field.
● A postgraduate qualification in Marketing, Brand Management, or Business Management will be an advantage.

Experience

● 4–5 years of experience in client servicing, account management, branding, marketing, or corporate communications.
● Proven experience managing corporate retainer accounts and stakeholder relationships.
● Prior experience in a branding, advertising, communications, digital marketing, or integrated agency environment is mandatory.
● Experience handling B2B and corporate brands across multiple industries is highly preferred.

Skills & Competencies

● Strong understanding of corporate branding, brand identity, and integrated marketing communications.
● Excellent client relationship management and stakeholder engagement skills.
● Strong project management and multitasking abilities.
● Exceptional verbal, written, and presentation skills.
● Ability to think strategically while managing execution details.
● Proficiency in Microsoft Office Suite, Google Workspace, and Canva.
● Familiarity with LinkedIn and B2B digital communication platforms.
● Strong analytical, problem-solving, and decision-making capabilities.
● Leadership mindset with the ability to manage teams and drive collaboration.
● High attention to detail and commitment to delivering quality work.


Benefits

● Opportunity to work with reputed corporate brands across diverse industries.
● Exposure to strategic branding, integrated communications, and brand experience initiatives.
● A collaborative, fast-paced, and growth-oriented agency environment.
● Leadership opportunities with clear career progression.
● Continuous learning and professional development opportunities.

Job Details
Position: Manager – Client Servicing (Brand Experience)
Location: Andheri West, Mumbai
Work Mode: Full-Time | Onsite
Working Days: Monday to Friday, plus 1st & 3rd Saturdays
Working Hours: 10:30 AM – 7:30 PM

If you are passionate about branding, client partnerships, and delivering exceptional brand experiences, we invite you to join our growing team and contribute to building

impactful brands that create lasting business value.