Account Manager - Branding & Promo - Centurion

Centurion (office-based)

Hours: Monday to Friday 8:00 – 17:00

Role Type: Permanent

Promotional Business that provides innovative branding, gifting, and packaging solutions is looking for an Client Service Account Manager. Built on a culture of curiosity and excellence, the organisation delivers high-impact physical brand identities for a diverse range of blue-chip and boutique clients.

They seek a sophisticated, detail-oriented Account Manager to serve as a strategic partner to clients and the primary driver of project excellence.

CORE RESPONSIBILITIES

1. Strategic Client Relationship Management

Act as a brand custodian, ensuring the integrity of the client’s physical brand identity through:

• Briefing & Translation Convert complex client requirements into precise, actionable internal briefs for production/ procurement, design and logistics teams.
• Growth & Innovation: Proactively identify opportunities for organic account growth and value-added solutions.
• Consultative Feedback: Manage expectations with professional insight and provide feasible alternatives to meet budget and timeline constraints.

1. End-to-End Project Management

Oversee the full project lifecycle

• Workflow Leadership: Manage the internal flow by briefing production/ procurement, logistics, and design teams.
• Logistical Coordination: Partner with the warehouse and logistics teams to ensure seamless project execution and delivery.

1. Technical Oversight & Quality Assurance

Maintain the highest standards of brand accuracy through:

• Proofing: Vet artwork and mock-ups with a keen eye for colour accuracy and branding methodologies (e.g., embroidery vs. print) in relation to clients’ brand identity.
• Risk Mitigation: Proactively identify project bottlenecks and implement contingencies to ensure meeting clients’ deadlines.

Commercial & Portfolio Management

Ensure the commercial health and overall profitability of assigned accounts

• Margin Stewardship: Optimise production and logistics costs to meet Gross Profit targets without compromising quality.
• Scope Management: Monitors project scope diligently to recover costs from "scope creep" and protect the bottom line.

CANDIDATE REQUIREMENTS

Experience & Qualifications:

• Experience: 5+ years in Account Management (BTL, experiential marketing, or product branding).
• Knowledge: High proficiency in merchandising, branding processes, and industry terminology.
• Track Record: Proven experience managing senior stakeholders and international suppliers.
• Education: Relevant tertiary qualification preferred; advanced Microsoft Office skills.
   

Key Competencies:

• Communication: Exceptional command of written and spoken English.
• Project Management: Ability to manage complex projects under pressure and meet tight deadlines.
• Technical Eye: Extreme attention to detail regarding colour matching and production quality.
• Financial Proficiency:  Core financial skills focused on profitability, budgeting, and commercial awareness
• Soft Skills: High EQ, a proactive problem-solving mindset, and strong collaborative skills.

Mandatory Requirements:

• Valid South African ID.
• Valid Driver’s License and reliable personal vehicle.