Manager - Brand Operations

Job Title:

Manager – Brand & Comms Operations (Global Brand & Corporate Communications)

Function:

Global Brand & Corporate Communications
Location: India (Onsite-Bangalore, AMR office)
Reporting to: AVP – Global Brand & Corporate Communications

Role Overview

We are looking for a detail-oriented, analytically strong, and highly reliable Brand Operations professional who will be responsible for all backend operation….. of the Global Brand & Corporate Communications team.

This role will support multiple verticals including Internal Communications, Client Experience, Workspace Branding, Talent Branding, Leader Communications, and Social/Digital Marketing by driving reporting, dashboards, workflow tracking, vendor & budget coordination, and stakeholder management.

The role will work closely with VPs, AVPs, Finance, Procurement, and external vendors, ensuring smooth operations, financial hygiene, and data-driven decision-making across the function.

Key Responsibilities

1. Workflow Management

• Act as a back-end support for the Global Brand & Corporate Communications function, tracking workstreams across all sub-teams.
• Create and maintain workflow trackers (project-wise, team-wise, and priority-wise).
• Coordinate with internal stakeholders to collect inputs, timelines, dependencies, and status updates.
• Flag risks, delays, and bottlenecks proactively.
• Support leadership with weekly, monthly, and quarterly operational reviews.
• Administrative support for Lead- Global Brand & Corp Comm

2. Reporting, Analytics & Dashboards

• Collate data from multiple sources (internal comms, digital, client experience, talent branding, etc.).
• Analyze performance metrics and create structured performance reports.
• Work with VP/AVP to build leadership dashboards (KPIs, progress, ROI, budget utilization).
• Prepare presentation-ready reports for internal reviews and leadership forums.
• Ensure consistency, accuracy, and insights in all reporting outputs.

3. Repository & Knowledge Management

• Own and manage the central repository for:
  • Campaign plans
  • Reports & dashboards
  • Creative assets
  • Vendor documents & contracts
• Ensure version control, easy access, and documentation hygiene.
• Create SOPs and templates for recurring processes.

4. Finance, Budget & Vendor Management (Tactical)

• Support budget tracking and utilization reporting for the Brand & Communications function.
• Raise PRs (Purchase Requisitions) in coordination with internal stakeholders.
• Track PO issuance and link it to vendor deliverables.
• Coordinate with vendors for invoice submission.
• Maintain a vendor invoice tracker (invoice status, approval, submission, payment).
• Follow up with Finance & Procurement teams for timely payments.
• Ensure compliance with internal finance and procurement processes.

5. Stakeholder Coordination

• Act as the single point of coordination between:
  • Brand & Comms teams
  • Finance
  • Procurement
  • External vendors/agencies
• Enable smoother communication and faster closures.
• Support leadership in managing cross-functional dependencies.

Key Skills & Competencies

Must-Have Skills

• Strong project coordination
• Advanced proficiency in MS office, AI tools
• Experience creating dashboards, trackers, and performance reports
• Strong understanding of finance basics, PR/PO processes, and invoicing
• Excellent attention to detail and documentation skills
• Ability to work with senior stakeholders (VP/AVP level)

Good to Have

• Experience in Brand, Marketing, Communications, or Agency environments
• Familiarity with tools like Workday/Power BI / Tableau / Smartsheet / Asana / Monday / Jira
• Basic understanding of digital marketing and communications metrics
• Exposure to global or multi-geo teams

Behavioural Attributes

• Highly organized and structured
• Proactive problem-solver
• Comfortable juggling multiple stakeholders and priorities
• Strong follow-through and ownership mindset
• Calm under pressure and deadline-driven
• Discretion and confidentiality in handling leadership information

Experience & Qualification

• 6-10 years of experience in Operations, Brand Ops, Marketing Ops, or Business Operations
• Bachelor’s degree in business, Management, Communications, or related field
• MBA or Operations/PMO certification is a plus

Why This Role Matters

This role is critical in enabling the Brand & Corporate Communications team to scale efficiently, remain financially disciplined, and operate with clarity, structure, and data-backed decision-making.