Brand Assistant

We are currently looking for an energetic and service-driven Brand Assistant to support our retail team and enhance our overall brand image. In this role, you will serve as a key representative of the company, ensuring every customer interaction reflects our values and commitment to excellence. This is a great opportunity for someone starting their career and interested in advancing within retail, branding, or customer engagement.

As a hands-on team member, you will gain in-depth knowledge of our product offerings, interact directly with customers, and contribute to the smooth day-to-day running of the store. The ideal candidate is confident, customer-focused, and comfortable working in a dynamic retail environment.

Core Responsibilities

• Welcome customers warmly and provide attentive, professional assistance.

• Present and recommend products in line with established brand guidelines.

• Build strong product knowledge to confidently guide purchasing decisions.

• Maintain a clean, organized, and visually appealing sales floor.

• Respond to customer questions and concerns promptly and courteously.

• Monitor stock levels and replenish merchandise as needed.

• Assist with in-store promotions, campaigns, and merchandising initiatives.

• Stay up to date on current offers, new launches, and brand updates.

• Gather customer insights and share feedback with management to enhance performance.

• Work collaboratively with colleagues to meet or exceed sales objectives.

• Participate in team meetings and ongoing training programs.

• Review sales data to help identify patterns and opportunities for improvement.

• Resolve customer issues efficiently while maintaining a positive brand image.

• Follow company policies and consistently uphold brand standards.

Skills & Qualifications

• High school diploma or equivalent required; post-secondary education is an asset.

• Previous retail or customer service experience preferred but not mandatory.

• Strong communication skills, both written and verbal.

• Flexible availability, including evenings and weekends.

• Basic numerical skills for handling transactions and processing sales.

• Friendly, team-oriented attitude with strong interpersonal abilities.

• Track record of achieving performance goals or sales targets is an advantage.

• Familiarity with visual merchandising principles is beneficial.

• Experience addressing customer inquiries and resolving service concerns.

• Well-organized with keen attention to detail.

• Ability to work independently while contributing to team success.

• Passion for delivering an exceptional customer experience.

• Eagerness to stay informed about products, promotions, and industry developments.

• Reliable transportation to assigned store locations.

• Background in marketing, promotions, or brand representation is considered a plus.