Assistant Account Manager, International_OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal\: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The OnBrand team sits within GABM. We are American Express’ in-house creative agency. Our ambition is to develop forward thinking ideas and work across channels, end-to-end experiences in digital and beyond while building inspiring brand creative and assets to drive consideration for target audiences. We are seeking an Assistant Account Manager, International, OnBrand to accelerate the expansion of the international businesses.  

The Assistant Account Manager, International, OnBrand will report to the Senior Account Manager and support an international portfolio of digital marketing creative projects end-to-end, from intake briefing through creative concepting, execution, production, launch, and post-launch debriefing.  As an Assistant Account Manager, you will be responsible for delivering successful campaigns that ensure creative is effectively adapted for the local market.  

To be successful in this role, the candidate must have a strong background in international marketing and a deep understanding of local tone, cultural nuance, image resonance, and market-specific trends across the UK and Canada with the ability to apply those insights to briefs, creative development and execution.   

This candidate must have excellent communication & collaboration skills, an ability to deliver exceptional client service, and a passion for international marketing.   
  
How will you make an impact in this role?

• Support the Senior Account Manager and help with daily client requests while serving as a key, day-to-day agency representative for international marketing partners in the UK and Canada  
• Implement tactical digital plans and daily program execution to accomplish our marketing partners’ objectives, ensuring work aligns with both local market needs and global processes  
• Develop strategic and creative briefs that reflect a deep understanding of UK and Canada marketer’s objectives, goals, and target audiences and cultural context   
• Collaborate with project management and creative to develop digital content, including landing pages, emails and user experiences   
• Communicate strategy, review concepts and develop client presentations incorporating market specific insights and feedback  
• Share relevant industry insights and American Express US business best practices proactively with UK and Canada marketing partners to guide emerging opportunities and strategies  
• Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams  
• Proactively support colleagues and collaborate with them to help achieve targets  
• Create a positive team environment through collaboration and emotional intelligence   

 Minimum Qualifications: 

• 3+ years in account management at a leading digital creative agency or in-house brand for clients/brands in the UK, and ideally Canada  
• Demonstrated experience in managing client relationships and delivering excellent customer service 
• Proven ability to adapt creative and messaging for different international markets based on cultural and local audience knowledge 
• Deep understanding of UK advertising & marketing and key digital channels, including social media, programmatic advertising, email marketing, and content marketing 
• Strong analytical skills with the ability to develop strategies by interpreting data and drawing insights 
• Experience with briefing, creation, and production process of assets for multi-channel campaigns 
• Familiarity with comScore, CRM tools, and other analytics or competitive intelligence tools 
• Ability to work with a daily Project Management tool (e.g., Workfront) 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.