Senior Client Manager (3-4 Month Contract)
InterbrandAbout Interbrand
Interbrand understands what it takes today to build the world’s most iconic brands.
To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.
Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.
In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.
The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.
Our Behaviours
Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.
THE ROLE:
- Project management - including building timelines, defining budgets, helping to negotiate fees, writing statements of work, and managing client status
- Manage delivery to meet both client expectations and agency profitability
- Negotiate fees, financial arrangements, and ensuring the team is meeting agency profitability while delivering against client expectations
- Work with senior level staff and finance to create and manage revenue recognition and forecasting for assigned projects
- Track against and regularly communicate hours set for full-time and freelance project resources to help manage project and consultancy profitability
- Serve as a central point of contact for matters related to scope, budget, project milestones, and ensuring the team is delivering work per the client’s inputs and feedback
- Know when to escalate client/project concerns; always provide solution options when identifying problems
- Support a more senior-level CM on larger-scale and/or more complex engagements
- Be client-focused, respond promptly to all client requests, and build a reputation of impeccable delivery
- Assist in creating agency POV’s or other work to be presented to the client
WHAT YOU BRING TO THE TABLE:
- 5+ years’ experience in a project management role
- Strong sense of responsibility, accountability, and partnership
- Personable and genuine client relationship and internal team building capabilities
- Strong written and verbal communication skills
- Proficient in Microsoft Office: Word, PowerPoint, Excel, and project management tools
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