CashPro Communications Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Profile Summary

This job is responsible for supporting the development and execution of CashPro strategies, initiatives, and commercialization programs in their area of responsibility. Key responsibilities include full ownership of a product or function, leveraging business knowledge and technical acumen to develop and manage their product throughout its lifecycle. Job expectations include owning development initiatives end-to-end, leveraging data analysis and client feedback to drive product strategies, and educating internal and external audiences on the product roadmap with clear calls to action.

Job Description

At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into working capital solutions for our clients globally - across all segments and industries. We are looking for highly motivated self-starters who can combine technical expertise and business knowledge with a personalized approach to deliver liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services to our clients. The future of payments is here at Bank of America. Powered by people. Driven by Technology. 

The success of Bank of America and Global Payments Solutions (GPS) is dependent on continual enhancement and differentiation in the digital space. CashPro® is Bank of America’s flagship GPS platform for clients ranging from business banking to commercial and large corporates operating globally.

The CashPro Communications Product Manager will play a pivotal role in driving CashPro adoption through strategic, data-informed communication initiatives. Key responsibilities include designing and executing end-to-end communication strategies that span internal and external audiences. This includes release readiness planning, educational initiatives, and adoption campaigns tailored to specific client segments. Leveraging data insights, this Product Manager will create customized materials—such as sales enablement tools, client education assets, videos, and executive messaging—that resonate with users and reflect their unique needs.

In collaboration with product, marketing, sales, and service teams, the Product Manager will ensure that communications reflect the latest product capabilities and release impacts. They will also lead efforts to evolve and enhance communication strategies, introducing new approaches to increase visibility and engagement with CashPro’s expanding suite of solutions.

As CashPro continues to grow, this role will be instrumental in positioning it as the premier platform for business clients—delivering not just functionality, but a personalized and strategic experience.
 

Job Responsibilities

• Owns CashPro communications development function for key CashPro products, inclusive of communications roadmap management, content creation, and education of internal/external stakeholders.                      

• Creates curated content and messaging for presentation in internal and external forums to educate and commercialize key points

• Identifies and raises risk findings to the business or a senior leader, and takes appropriate remediation actions as directed

• Demonstrates a refined public speaking ability to educate and commercialize product features and strategy            

• Identifies, responds to, and socializes trends in client and internal stakeholder feedback to contribute to business cases and client education

• Gathers and analyzes data to track key performance indicators against adoption goals and leverages findings to supplement business cases for future enhancements

• Partners with commercialization and team leads to develop communication strategies and messaging and execute on client and internal communications.

Required Qualifications:

• 3+ years product management or product marketing experience  

• Inclusive and Inspiring: Seeking motivated team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds

• Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities

• Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

• Conveys out‐of‐the box ideas and solutions, embraces change with a future‐forward mindset, and challenges the status quo

• Ability to work on cross-functional, global teams across multiple time zones and foster strong working relationships

• Excellent written communication and presentation skills, with an ability to efficiently create accurate, concise, and consistent content covering a variety of topics

• Synthesizes complex and technical input from multiple stakeholders into cohesive value-focused communications

• Strong storytelling skills to convey product capabilities and vision in a clear, engaging way to different audiences

• Has high attention to detail, ability to effectively prioritize, and follow through with tasks and commitments

• Ability to interpret data to understand usage and behavior trends, and partner with product managers to develop targeted data-driven communication strategies

• A blend of both business and technical acumen.

Desired Qualifications:

• Knowledge of Treasury Management, payments, and digital channels solutions

• Experience with content management systems and digital marketing tools

• Agile development methodology experience

Minimum Education Requirement:

Undergraduate degree: BS or BA degree -- OR -- Equivalent Experience

Skills:

• Oral Communications

• Prioritization

• Product Management

• Product Marketing and Branding

• User Experience Design

• Presentation Skills

• Process Effectiveness

• Product Design and Development

• Strategic Thinking

• Digital Marketing

• Market Analysis

• Problem Solving

• Project Management

• Written Communications

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$116,400.00 - $141,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.