Brand & Guest Experience Executive, Pacific

Company Description

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. 

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

An exciting opportunity exists for a Brand & Guest Experience Executive, Pacific, based in Sydney or Gold Coast. This role supports the execution of brand strategies and guest experience initiatives across Accor’s Pacific portfolio, ensuring consistency with global standards and regional relevance. You will play a key role in coordinating brand activations, guest experience programs, and marketing content that enhance brand visibility and customer engagement in a dynamic, multi-brand environment.

Getting to know the role and your responsibilities

• Support the rollout of brand identity elements and activations across hotel touchpoints.
• Support the Brand and Guest Experience Manager across all guest experience initiatives including the collation and sharing of data.
• Assist in coordinating guest experience programs, training sessions, and best practice sharing.
• Collaborate on the development of brand-aligned marketing content and communication materials.
• Maintain brand calendars, trackers, and audit processes to ensure compliance and timely execution.
• Help organise webinars, workshops, and onboarding activities for new openings.
• Prepare reports and presentations on brand and guest experience performance.
• Liaise with internal teams and external partners to ensure smooth delivery of initiatives.
• Contribute to cross-functional collaboration with marketing, digital, loyalty, and commercial teams.

Qualifications

What we need from you

• Bachelor’s degree or Certificate in Marketing, Business, Hospitality or related field.
• Minimum 3 years’ experience in marketing, branding or guest experience coordination.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office; experience with reporting tools (e.g., Tableau) is a plus.
• A positive, creative mindset with the ability to bring fresh ideas to brand activations and guest experience initiatives.
• Collaborative and adaptable approach, thriving in a fast-paced, multi-brand environment.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.