Brand Communications Executive

Due to continued growth and success, Total Security are on the lookout for a Brand Communications Executive to expand the team.

Total Security is a multi award-winning Antivirus and Security company, based in Fareham, Hampshire. We pride ourselves in advanced online protection and offer a wide range of security tools and applications to keep our users safe online.

Skills:

• Familiarity with designing and building HTML email templates
• Analytical skills to monitor campaign performance metrics (CTR, open rate, bounce rate) and provide actionable insights.
• Proven experience using email marketing or transactional mailer platforms such as Stripo, SendGrid, Mailchimp, or similar.
• An interest in providing great Customer Communication and showcasing the benefits of our software.

Operations:

• Oversee and manage the execution of all communication and reputation requests received from the Head of Operations.
• Fulfill additional duties as assigned by the senior management team.
• Demonstrated ability to lead projects from initiation to completion or collaborate effectively within project teams.

Brand Communication:

• Manage all customer email communications through our mailer, ensuring consistency, correct branding and success rates.
• Manage the sender accounts of all communications
• Develop and implement regular email promotional campaigns which demonstrate the value in our brands.
• Analyse the performance of all email campaigns, identifying trends and fluctuations to ensure optimal results.
• Pinpoint opportunities for enhancing both customer engagement and experience within email communications and external messaging.
• Work closely with the Compliance Manager to update communications in line with business needs and compliance regulations.
• Coordinate with all departments to ensure email communications align with their requirements.
• Keep teams informed of any changes that may impact their respective areas.
• Follow Brand Guidelines as supplied by Design

Brand Reputation

• Assist with Brand Reputation by checking review feedback and identify areas of improvement.
• Test Customer Feedback engagements and identify areas to optimise
• Identify new review platforms where we can grow and highlight our brand reputation
• Report use of brand infringement and scam websites that negatively impact our brand reputation.
• Identify opportunities where email communication can be used to receive Customer Feedback.

What we offer in return:

Our staff work hard for us, so in return for this, alongside various company events, a fantastic office space and a great team culture, we offer -

• Basic salary: Up to £30,000 - £35,000 (DOE)
• Up to 10% annual personal performance-based bonus
• 28 days annual leave, plus length of service accrual
• Take your birthday off each year
• Breakfast, lunch, drinks & snacks provided
• Company pension
• BUPA Health & Dental care

• Death in Service benefit
• BUPA Peak Assessments
• Netflix & Spotify subscriptions
• Gym & Golf Membership
• Food allowance in local bars and restaurants
• Onsite Gym
• Beer fridges & onsite cocktail bar
• Onsite hairdressers
• + many more